You subscribe through our website, and then we bring mushrooms to your CSA farm or one of their designated sites. Everything is handled through us except for the last part where your farmer gets your bag to you. The mushroom orders come in brown paper bags individually labeled with the name that you used at checkout. The details of your subscription are particular to each farm’s CSA program. There are often specific days, locations, and/or other options that you select at checkout.

You subscribe through our website, select your pick up location, and then we bring your mushrooms to one of our CSA pick up sites (usually a friendly porch in town). The mushroom orders come in brown paper bags individually labeled with the name that you used at checkout. You select your mix, size, and pick up location at checkout. You’ll see a very close approximate location in the checkout form (we list the nearest major cross streets). The exact address of our pick up sites is emailed to our members each week on the day of pick up. If you have signed up and want to know the exact address beforehand, just send us an email.

We don’t display the exact addresses publicly for privacy and security reasons and because they occasionally need to change. Email us and we’ll send you the exact address. We often list the nearest major intersection to help you decide if it’s close enough for you. If we don’t have a pick up site near you, please contact us. We are always looking to add pick up spots in new areas. Maybe you can become a host and get free mushrooms every week!

Maybe you’re going on vacation, out of town for work, or in the middle of a move - whatever it is, there may be a time you want to pause your mushroom subscription.

Just send us an email asking to pause. Please include both the start and end dates of the pause, the name on the order label, and which CSA you belong to. We will either delay the date of your next recurring payment or issue a partial refund (we can delay the date, but once that’s done we can’t move it back or make it sooner - you would have to make a new separate order to do that).

We do our best to make sure you don’t get charged for mushrooms that you don’t receive, so if we have enough advance notice (a week or more is best) we will give a refund for the week or weeks you don’t get mushrooms.

Canceling is super easy: Just log into your customer profile on our website (that’s the “Sign In” link) then select “Subscriptions”. Click on the subscription you would like to cancel and then click “Cancel Subscription”. Confirm your cancellation, and that’s it. Keep in mind that your current order under subscription will still run its course. So, if you cancel right after you got the order confirmation email you will still have 4 weeks left on that order. Here’s the link to your profile which will be faster if your browser has saved your login info https://cloudcapmushrooms.com/account/subscriptions

The best way to do this is to cancel your subscription and then make a new order for the size that you want (see “HOW DO I CANCEL MY SUBSCRIPTION?”). If you want to change during a subscription period (the 4 weeks during which each order is active), then email us after completing the two steps above so we can handle things on the back end. If you make your orders overlap, you’ll still be charged, but only the most recent order will be fulfilled. So, please let us know when you make the change.

Sure you can! Just make another order and put a number “2” after your name when you checkout (or 3,4,5, etc!);

Example: 1st subscription - “Julia Moretti”, 2nd subscription - “Julia Moretti 2”.

Be on the lookout for all your bags if you do this. Thanks, you’re a real fungi fanatic!

This usually happens because a card has expired. However, sometimes Stripe (our payment processor) decides to decline a card for reasons that don’t make any sense (it’s their algorithm, and it’s out of our hands, sorry).

You should have received an automated email telling you to update your card info and/or to make a new order. There are good reasons that we say making a new order is best: Usually a failed payment will occur just before your pick up date, that means you’re likely to not receive your mushrooms. Also, Stripe waits 5 days in between attempts and makes 3 total attempts before canceling the subscription. So, it could be 10 days after the first declined payment and you still might end up with a cancellation (For some reason, this can still happen even when your payment method has been updated!). The fastest thing to do is just make a new order and send us an email telling us that you did.

You can update your payment info anytime by logging in to your customer account.

Here’s the link to your account: www.cloudcapmushrooms.com/account/login

Once logged in, click the Payment link. Then you can either delete or add payment methods.

It’s best to only have one payment method on file and make sure to toggle the “default” payment method switch to the “on” position.

That helps to avoid payment processing errors.

Related: See FAQ about forgotten password; FAQ about failed payment.

Here’s the password reset link: https://cloudcapmushrooms.com/account/login/request-reset

If you can’t get into an account that has already been created, then you have two options. You can reset your password, or you can use a different email and make a new profile.

If the reset doesn’t work, then you’ll have to make a new account using a different email address.

Sorry we can’t edit customer accounts from our end. We can delete the payment, address info, etc.; this is what Squarespace calls the “customer account”. Your email, login, and password, is actually what Squarespace calls a “customer profile” and we can’t really do anything with it. That includes us not being able to delete it, change the password, or change the email address.

Sorry! We will refund you. Managing all the different subscribers and all our many wonderful CSA farm partners’ calendars is a big challenge. Season transitions are especially challenging! Please forgive us if you are charged after the end date or after you emailed about a cancellation. Everyone orders at different times, and therefore has a different renewal date. Also, sending an email to cancel doesn’t actually cancel your order unless we do it for you manually. After a season ends, we will cancel all the orders and refund any charges that extend past the last CSA date. If we missed your email about canceling please cancel your subscription yourself or send us a reminder. As always, please contact us if you have any issues.

We try to list the mushrooms on the bottom of your label. A quick internet search will yield plenty of results with images ranging from scientific descriptions to foraging tips and gourmet recipes. If you’re still stumped, feel free to email us a picture and ask us what it is. NOTE: We often list all the types that went out that week, not necessarily every type that made it into your bag. With our current systems, it would be too difficult and time consuming for us to have each label exactly what is in that bag. We do what is called “farmer’s choice” for our mushroom mixes. That means we are doing our best to give you a variety and to keep things interesting. That is actually much harder than it sounds. While we do provide the best and freshest mushrooms possible, we can’t guarantee you’ll receive any particular mushroom variety in our mix. Sorry, if you have fungi FOMO please email us about it <3

Sorry we’re really bad about updating the recipe page! It just seems to always be on the back burner. A quick internet search will give you so many good recipes to choose from. Seriously, so many people are better at writing blog posts than we are! We always say if you want to really learn what a new mushroom tastes like, just sauté it with your fat of choice and lightly season with salt; MUAH!

Yes, absolutely! Just make sure that you put their information in the checkout form. Use your own info for the billing and use theirs for everything else. Please be sure to use their email in the checkout form or they will never know they have a mushroom subscription unless you tell them yourself! Also, email is how we reach our people so it’s important they can receive our email notifications.

Just send us an email. We are very busy, but we do our best to respond to all our emails as soon as possible. If you don’t get a response, please try again. We check our spam folder regularly, but it is possible that we missed your message. We really do want this to be as easy as possible for all of you! Thanks so much for your support!